# Maintenance & technical support > Canonical: https://goodglyph.com/en/services/mentenanta Your site, always fast, secure and up to date. Maintenance keeps your site healthy: updates, backups, security and a helping hand when you need it. You handle the business, we handle the technical side. A site isn't finished forever once it launches. Plugins get outdated, security risks appear, things break and sometimes you need a small, quick change. Without maintenance, the small problems pile up until the site becomes slow, vulnerable or goes down exactly when you need it most. At GOODGLYPH we keep your site in shape: we do regular updates and backups, monitor security and speed, fix what breaks and make the small adjustments you need. You get the peace of mind that if something comes up, you have someone to call, and that you won't lose clients over a technical problem. ## What website maintenance means, in short. ### What website maintenance is A site isn't done forever after launch. **Maintenance** is the ongoing care that keeps it fast, secure, and up to date: updates, backups, monitoring, and the small fixes you need. Without it, small problems pile up until the site gets slow, vulnerable, or goes down exactly when you need it most. ### Why it matters for your business Plugins go stale, **security risks** appear, things break. If your site brings clients or sales, downtime or a hacked site costs money and trust. Maintenance means the peace of mind that if something happens, you have someone to call, and that you don't lose customers to a technical glitch. ### What you get We keep the site in shape: regular **updates** and **backups**, security and speed **monitoring**, repairs when something breaks, and the small adjustments you need. Plus support with a clear **response time**, so you're never stuck. ### Who it's for If you rely on your site for clients or sales, if you run an **online store**, if you don't have a technical person on the team, or you have a **WordPress** site to maintain, maintenance takes the technical worry off your plate. > A site without maintenance is a problem **waiting** to happen. ## Who it's for - **Businesses that rely on their site** — The site brings you clients and you can't afford it going down. - **Online stores** — Every hour of downtime means lost sales. - **Those without a technical person** — You don't have someone in-house to handle the technical side. - **WordPress sites** — Plugins and themes need regular updates. ## What you get - **Regular updates** — Platform, plugins and themes up to date, tested first. - **Automatic backups** — Regular backups, so you never lose data. - **Monitoring** — We track uptime, speed and security, to catch problems early. - **Security** — Protection, scans and quick action on risks. - **Fixes and adjustments** — We fix what breaks and make the small changes included in the plan. - **Support with a response time** — You have someone to contact, with a clear response time. ## How it works - **Assessment** — We check the current site: state, risks and what it needs. - **Maintenance plan** — We set what's included monthly and the support response time. - **Ongoing upkeep** — We do updates, backups, monitoring and fixes. - **Report + Support** — You get a clear report and have us on hand when something comes up. ## FAQ ### What does a maintenance subscription include? Updates, backups, monitoring, security, fixes and a number of hours for small changes. We detail exactly what's in your plan. ### Do you have to have built the site? No. We take on sites built by someone else too, after an initial assessment so we know what we're working on. ### What response time do you have? We set a clear response time based on the plan. For emergencies (site down) we step in with priority. ### What happens if the site goes down? We monitor uptime and step in as fast as possible. Regular backups let us restore quickly if needed. ### Can I make content changes through you too? Yes. Small changes usually fit in the plan. For larger work, we quote it separately and transparently. ## Related services - [Presentation website](https://goodglyph.com/en/services/presentation-website) - [Custom online store](https://goodglyph.com/en/services/online-store) - [SEO optimization](https://goodglyph.com/en/services/seo-optimization) - [Automations & integrations](https://goodglyph.com/en/services/automations-integrations)