Terms & conditions

This site and its products are operated by the company below, as seller and operator:

Company

GOODGLYPH S.R.L.

Tax ID (CUI)

50054260

Trade Register

J40/9379/2024

Registered office

Aleea Terasei nr. 4, bl. E2, sc. 3, et. 2, ap. 52, Sector 4, 041773 București, România

Email

contact@goodglyph.com

Phone

+40 (775) 691 859

Client

The individual or company placing an order or using the site.

Brand Kit

The productized design service (a visual identity delivered as digital files), described on the product page.

Custom Solutions

Bespoke design and development services, agreed by quote after a discovery conversation.

Order

The Client's firm request to purchase a product or service.

Brand Kit is a productized design service, delivered as digital files within 3–5 working days of brief approval, with 2 rounds of revisions included. Custom Solutions are bespoke projects, from €1,000, whose scope, price, and timeline are set in an agreed quote before work begins.

Descriptions, images, and samples on the site are illustrative. The exact deliverables are those agreed in the order or quote.

Prices are shown in EUR. After you place your order, you receive by email an invoice issued through FGO (registered in e-Factura), and payment is made by bank transfer to the account shown on the invoice. If you'd rather pay by card (handy especially for clients outside Romania), we can send you a secure payment link processed by Stripe; GOODGLYPH does not collect or store your card details. We begin work once your payment is confirmed.

GOODGLYPH S.R.L. is not VAT-registered, so prices are final and no VAT is charged.

The contract between you and GOODGLYPH is formed when payment is confirmed. You will receive an order confirmation email. We reserve the right to refuse or cancel an order in justified cases (e.g. an obvious pricing error or suspected fraud), with a full refund of any amounts paid.

Products are delivered electronically. Delivery terms and method are detailed in the Digital Delivery Policy.

In general, you have the right to withdraw from a distance contract within 14 days. The Brand Kit is a service: if you expressly ask us to begin within that period, the right of withdrawal is lost once the service has been fully performed (the kit fully delivered). If you withdraw after we've begun but before delivery, you owe only the part proportionate to the work already done. Your confirmation at checkout includes your express consent and this acknowledgment. Full details in the Return & Refund Policy.

Your rights over delivered files and materials are described in the Product License. The content of goodglyph.com (text, design, marks) belongs to GOODGLYPH and may not be reproduced without permission.

You agree to provide accurate, complete information in the brief and to respond in good time during the project. Delays in providing materials or feedback may extend the delivery timeline.

For the materials you give us (text, images, logo, fonts, any content), you confirm that you hold the rights to them and that using them doesn't infringe anyone else's rights. You indemnify us against any third-party claim arising from the materials you provide or from how you use the deliverables after handover.

We treat the information about your business that you share with us for the project (strategy, internal materials, non-public data) as confidential, and we don't use it for any purpose other than carrying out our work together. In turn, you keep confidential the working information we make available to you that isn't meant for publication. For Custom Solutions, we can sign a separate non-disclosure agreement (NDA) on request.

GOODGLYPH delivers its services with professionalism and care. We are not liable for indirect losses or for commercial results that depend on external factors (the market, your later execution). Our liability is limited to the value of the relevant order.

Neither party is liable for failing to perform, or for delays, caused by events beyond its control that it could not reasonably foresee or prevent (for example natural disasters, major internet or hosting outages, restrictions imposed by authorities). The affected party notifies the other as soon as possible, and deadlines extend accordingly for the duration of the event. If the situation lasts more than 30 days, either party may end the contract, and any amounts paid for undelivered services are refunded.

We process personal data in line with our Privacy Policy and GDPR page.

We try to resolve any disagreement amicably first: write to us at contact@goodglyph.com. You may also contact the National Authority for Consumer Protection, ANPC, via the Alternative Dispute Resolution (SAL) platform.

Communications and notices about orders and the running of the project are sent in writing, by email: from us, to the address you give with your order; from you, to contact@goodglyph.com. An email is considered received on the working day after it is sent. Please let us know if you change the email address used for the project.

We may update these terms; the version that applies is the one published at the time of your order. These terms are governed by Romanian law, and any disputes fall under the jurisdiction of the Romanian courts.

To use the site and place an order you must be at least 18 and have the legal capacity to contract; if you act on behalf of a company, you confirm you are entitled to represent it. You agree not to misuse the site: not to damage, overload, or disrupt it, not to use it for fraudulent or illegal purposes, not to access unauthorized areas, and not to collect data from the site without our permission.

The site is provided “as is” and “as available.” We work to keep it running, but we don't guarantee uninterrupted or completely error-free operation.

Custom Solutions start with a free discovery call and a proposal (pitch deck). The proposal is valid for 30 days. The project becomes firm when you accept the proposal in writing, confirmed by a quote or project contract agreed before work begins.

Payment is staged, usually 50% to start and 50% on delivery, and on larger projects in three installments (for example 30/40/30) tied to milestones. Invoices are paid by bank transfer, in euros. If a payment is late, we may suspend work until it is settled, and timelines shift accordingly.

Change requests outside the agreed scope (new features, direction changes, extra pages) are quoted and billed separately. Included revisions cover refinements within the agreed scope, not redefining the project. Delays on your side in providing feedback, content, or access can shift the timeline.

At the end we hand over the deliverables and, where relevant, the go-live instructions; acceptance is considered done on your approval, or if you raise no objection within a reasonable stated period. Economic rights in the original work transfer after full payment (see the License). Third-party costs (domains, licenses, paid plugins, ad budgets, hosting services) are not included in the fee. We include 30 days of post-launch support; maintenance afterward is agreed separately.

If any provision of these terms is found void or unenforceable, the remaining provisions stay valid and in effect.